We usually process returns within 3 business days* of your parcel arriving back to our warehouse.
Once your package has been processed, we'll issue a refund for the items returned. Once refunded you'll receive a credit memo email notification.
If your returns tracking shows delivered and you haven't received your refund please contact our Customer Experience Team via Live Chat, emailing firstname.lastname@example.org or calling 1-800-674-3679, they'd be happy to help!
* Please note: During high-volume periods this may take slightly longer.