Please note Mail Returns incur a $5.95 returns fee for US customers which is deducted from the amount issued to you upon receipt of goods, alternatively, you can return your items free of charge using Happy Returns. Canadian Customers are liable for the cost of returns.
To be eligible for a refund, your order will need to meet the below:
- Be returned within 60 days of the date shown on the tax invoice.
- Items must be in new and original condition as purchased, with all labels/tags attached.
- Tax Invoice and/or returns packing slip must be included with your return as proof of purchase.
Merchandise that does not meet the above-stated conditions for return will not be refunded. We will notify you via email of the rejected return and you will be required to supply us with a prepaid shipping label to send your item back to you. All products purchased from the Outlet category are Final Sale and may not be returned or exchanged unless faulty. If your item is faulty, please contact our Customer Experience Team who will advise next steps.
We reserve the right to refuse a return and to changes to this Returns Policy.
Please Note: If your CoEdition order was placed prior to January 19, 2022, a 30 day returns period applies and you will need to contact our Customer Experience Team for assistance processing your Return. The team is available via Live Chat, emailing firstname.lastname@example.org, or calling 1-800-674-3679.