Please note Mail Returns incur a $7.95 returns fee for US customers which is deducted from the amount issued to you upon receipt of goods, alternatively, you can return your items free of charge using Happy Returns. Canadian Customers are liable for the cost of returns.
To be eligible for a refund, your order will need to meet the below:
- Be returned within 30 days of the date shown on the tax invoice.
- Items must be in new and original condition as purchased, with all labels/tags attached.
- Tax Invoice and/or returns packing slip must be included with your return as proof of purchase.
Merchandise that does not meet the above-stated conditions for return will not be refunded. City Chic Online will notify you via email of the rejected return and you will be required to supply us with a prepaid shipping label to send your item back to you.
Final Sale Returns: Refunds & Exchanges are not available on items $20 & under and are labelled “Final Sale”. Where items are faulty or have been wrongly described, please contact our Customer Experience Team for assistance.
City Chic Online reserves the right to refuse a return and make changes to this Returns Policy.
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